Contact customer service before returning an item. Your request should include the order number, item involved, and reason for the request.

To qualify for a return, an item should generally be unused, in the condition received, and include its original packaging, all parts, inserts, labels, and assembly hardware unless the item arrived damaged or defective. Certain products may be non-returnable where stated on the product page or where required for hygiene, safety, or legal reasons.

For a tea, herbal infusion, tea accessory, brewing tool, drinkware item, or other tea lifestyle product that arrives damaged, defective, incomplete, or different from what was ordered, contact us promptly after delivery and provide photos or other reasonable evidence. We will review the issue and provide the appropriate next steps.

Do not send a return to the business address or any other address unless customer service has specifically instructed you to do so. The authorized return location may differ from the company address.

Responsibility for return shipping depends on the reason for return and applicable law. If a tea and beverage product does not fit the intended kitchen, tea station, countertop, or serving area, or the wrong size, finish, or quantity was ordered, return shipping may be the customer’s responsibility. For verified damaged, defective, incomplete, or incorrect items, we will provide appropriate instructions.

After an eligible return is received and inspected, approved refunds are issued to the original payment method. Original shipping charges may be non-refundable except where required by law or where the return results from our error.

After we issue a refund, your bank or payment provider may require additional business days to post the credit.

Contact us immediately if you wish to cancel. We cannot guarantee cancellation after processing or fulfillment has begun.