Email: service@theraventilo.com

Phone: +86 592 504 6026

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM

For an order-related request, please include your order number, the item name, and a clear description of the issue. For a damaged, defective, incomplete, or incorrect storage product, please include clear photos of the item, packaging, and any affected parts.

We can help with questions about tea, herbal infusions, tea accessories, brewing tools, drinkware, and other tea lifestyle products. Please review the dimensions, materials, care information, and product details on the relevant product page; for fit questions, include the measurements of the kitchen, tea station, countertop, or serving area you plan to use.

Contact us as soon as possible if you need help with an order, shipment tracking, or a possible address correction. Address changes and cancellations cannot be guaranteed once processing or fulfillment has begun.

Please contact customer service before sending back a product. Tell us whether the item does not fit the intended kitchen, tea station, countertop, or serving area, the wrong size, finish, or quantity was ordered, or the product arrived damaged, defective, incomplete, or incorrect. We will review the request and provide the appropriate next steps.